1) About ExamsOnline.com

a) What is ExamsOnline.com?
b) Who can use ExamsOnline.com?

2) Benefits of using ExamsOnline.com 

a) What are my benefits of using ExamsOnline.com?
b) How many free practice questions are available?

3) ExamsOnline.com services 

a) What are Exam Preps?
b) What are Pre-Assessments?
c) What are Post-Assessments?
d) Who is 'CertAdvisor'?
e) What are 'CertBooks'?
f) What is IT directory?
g) How many free non-IT exams are available?
h) How are the items developed?
I) Is there a way to buy these questions on a CD-ROM?

4) How do I use the Services of ExamsOnline.com?

a) How do I get started using ExamsOnline.com?
b) How do I create a login name and password?
c) What do I need to use ExamsOnline.com?
d) Can I use the service for just a few hours?

5) What are the Security Features of ExamsOnline.com?

a) What does ExamsOnline.com do to protect my credit card information?
b) Does ExamsOnline.com use cookies?
c) Will ExamsOnline.com sell my personal information? 

6) How can I start a career with ExamsOnline.com?

a) How can I get involved?

7) Troubleshooting ExamsOnline.com.

a) How do I recover a lost password?
b) Why does IE 4.0 give me a java script error whenever I try to take an exam?
c) What happens if my 30 days of time expires while I am in the middle of an exam?
d) Why does clicking on a submit button has no effect?
e) Why did I not receive my time even after I have successfully entered my credit card information?      

8) Partnering with ExamsOnline.com

a) What benefits will I get if I partner with ExamsOnline.com?
b) How can I partner with ExamsOnline.com?
c) What kinds of organizations partner with ExamsOnline.com?
d) What is an Apin?
e) What is biometric login?

1) About ExamsOnline.com

a) What is ExamsOnline.com?
ExamsOnline.com is the #1 destination site for high quality and affordable certification and assessment services such as Exam preps, Pre-Assessments, Post-Assessments and other excellent resources.



b) Who can use ExamsOnline.com?
Both individuals and organizations can take advantage of ExamsOnline.com. Post-Assessment tools are developed for organizations, to streamline their recruitment process and testing the technical competency of existing staff. All other services are available to both individuals and organizations. ExamsOnline.com’s services are used by tens of thousands of members and over 1,000 B2B partners worldwide. ExamsOnline.com partners comprise of training centers, colleges, universities, consulting firms and Fortune 1000 companies in different industries.  

2) Benefits of using ExamsOnline.com

a) What are my benefits of using ExamsOnline.com?

• Access free practice questions. Try before you buy

• Use Simulators to practice different O/S configurations without buying any expensive O/S

• Assess if a candidate wishing to pursue a certification program has the necessary prerequisites

• Assess technical proficiency and skill levels of IT professionals over the web

• Get crucial resources on critically important issues – from books to salary surveys -- for certification candidates and certified professionals

• Get answers for your pressing certification-related questions from Cert Advisor

• Use the system from any computer, anywhere, and at any time

• Stay update on industry news

• Store your scores and monitor your performance

• Save thousands of dollars on expensive test prep tools and books  
  
  

b) How many free practice questions are available?

INDIVIDUAL MEMBERS
You can take a free 15-question demo of any of our practice exams. The free 15-question demo uses the same technology and is of the same quality as the full exam. If at the end of the free 15 questions you decide to continue, you will have the option to purchase additional time. Please check our Free Trial section on our home page. In addition, full versions of all MCSE (NT) exams are also available free.

ALLIANCE PARTNER MEMBERS
Members of our Alliance Partners have access to over 2,000 questions from exams on our site. Please ask your training school, university, college or organization, if they are ExamsOnline.com Alliance Partners. If yes, they will tell you how to take advantage of this unique offer.

3) ExamsOnline.com services

a) What are Exam preps?
Exam preps are high-quality Practice exams and Simulators for IT certification programs of major vendors such as Microsoft, CompTIA, Cisco, Oracle, Novell and Red Hat. While Practice exams, with more than 13,000 questions, rigorously test and prepare candidates for the real exam, Simulators help them to practice different O/S configurations without buying any expensive software.  

b) What are Pre-Assessments?
Pre-Assessments are diagnostic tools to assess if a candidate has the necessary prerequisites to pursue a certification program. Using them, companies can enhance the quality of the corporate training programs for employees. Individuals can use Pre-assessments to decide if they are ready to join a certification-training program.



c) What are Post-Assessments?
Post-Assessments validate technical proficiency of IT professionals over the web. With a wide range of tests designed by qualified IT experts, Post-Assessments are an accurate and instant tool to measure the skill levels of IT professionals. By enabling job-role based skill validation with real-time reporting, Post-Assessments help companies hire right candidates with shortened recruiting time  

d) Who is ‘CertAdvisor’?
CertAdvisor is an ExamsOnline.com service that provides expert advice to members on any question about any certification.



e) What are 'CertBooks'?
CertBooks is an exclusive web directory on certification books offered by ExamsOnline.com to its members.  

f) What is IT directory?
IT directory is a world-wide listing of select Training centers and IT organizations.  

g) How many free non-IT exams are available?
At the moment four exams for GMAT is available. Please visit the section frequently to check for new additions.  

h) How are the items developed?
Our teams of certified professionals develop all of the items internally. Working in their area of their expertise, our professionals develop questions covering all the exam objectives, as detailed by the vendors themselves. Each item is then put through a rigorous review and quality control process before release.  

 i) Is there a way to buy Practice exams on a CD-ROM?
YES! You have the option of buying these questions on a CD-ROM.
Our CertQuest CD-ROMs provide for computer-based testing, for any exam you choose.  

4) How do I use the Services of ExamsOnline.com?

a) How do I get started using ExamsOnline.com?
To get started with ExamsOnline.com is very simple. Just go to the Signup option to create your Username and Password.  

b) How do I create a login name and password?
There is an option on the home page for new members. This will allow you to create your own user name and password to use while on ExamsOnline.com.  

c) What do I need to use ExamsOnline.com?
To use ExamsOnline.com you need to have a computer with Internet access. Any Web browser that supports JavaScript and cookies will work fine, including Internet Explorer and Netscape Navigator. You will also need a valid credit card if you decide to buy time and get full access to ExamsOnline.com.  

d) Can I use the service for just a few hours?
At this time we only have 30 days pricing. In the future we may offer hourly pricing.   

5) What are the Security Features of ExamsOnline.com?

a) What does ExamsOnline.com do to protect my credit card information?
ExamsOnline.com uses the Credit Card Network (CCN) which uses Secure Sockets Layer (SSL) to carry out credit card transactions. SSL is a secure technique to transmit credit card information over the Internet. Netscape and Internet Explorer indicate a SSL session in the status bar by using a complete key and a padlock, respectively. Please refer to your browser documentation for more details.  

b) Does ExamsOnline.com use cookies?
ExamsOnline.com is based on Active Server Pages, which uses cookies to store temporary information about sessions. Cookies do not allow ExamsOnline.com to search your hard disk for sensitive information or track your movements on the Internet.  

c) Will ExamsOnline.com reveal my personal information to a third party?
NO! ExamsOnline.com does not have any intention to reveal any information about any of our members. ExamsOnline.com does send you periodic newsletters and other information that ExamsOnline.com feels will be useful to you, as part of our member services.

6) How can I start a career with ExamsOnline.com?

a) How can I get involved?
At ExamsOnline.com we are always on the lookout for exceptional talent. If you have writing experience, are certified from one or more of the areas in which we create practice exams, and feel that we could use the services that you provide, please send your cover letter and resume to: Jobs@ExamsOnline.com.  

7) ExamsOnline.com technical queries

a) How do I recover a lost password?
You should use the 'Forgot your Password?' link in Member login page to receive your password by email while entering your ExamsOnline.com login name.   

b) Why does IE 4.0 give me a java script error whenever I try to take an exam?
There is a bug in some copies of IE 4.0 that prevents it from executing the JavaScript window.open() function. You can fix the problem by fully uninstalling older copies of IE 4.0 and installing the latest version. Please refer to IE4.0 Bug for more information.  

c) What happens if my 30 days of time expires while I am in the middle of an exam?
When you sign up to use ExamsOnline.com you are signing up for a 30-day period. Every time you login to the system, you will be shown on screen when your 30-day time period will expire. You will have the option to immediately buy more time to continue with your exam preparation.  

d) Why does clicking on a submit button has no effect?
Please make sure that you have a JavaScript enabled browser. ExamsOnline.com uses JavaScript for fast client side error checking and fast form submission.  

e) Why did I not receive my time even after I have successfully entered my credit card information?
Though this is a rare possibility, if it  does happen, do not try to charge your credit card again. Please send an email to: support@examsonline.com describing what happened and this problem will be resolved at the earliest.  

8) Partnering with ExamsOnline.com

a) What benefits will I get if I partner with ExamsOnline.com?

• Opportunity to offer high-quality exam preparation software for certification aspirants via various modes
• Access to Free Career Guidance and Career Enhancement Modules
• Discounts and Preferred Status on all future products and other services offered from ExamsOnline.com
• Opportunity to create an instant synergy with a leading on-line test preparation site
• Additional revenue streams, over and above your core business

b) How can I partner with ExamsOnline.com?
ExamsOnline.com offers a multi-level Alliance Partner Program under which you can become a Gold or Silver or Platinum partner. These are three different kinds of partnerships with corresponding levels of benefits.  

C) What kinds of organizations partner with ExamsOnline.com?
Training institutes, vendors, courseware publishers, general IT companies, Colleges, Universities, Consulting firms and so on comprise the nearly 1,000-B2B partners of ExamsOnline.com. The size of ExamsOnline.com’s partners varies from a medium sized-training institute to a Fortune 500 conglomerate.  

d) What is an APIN?
APIN stands for Alliance Partner Identification Number (APIN). An APIN is assigned to the partners of ExamsOnline.com. Students of Alliance Partners use this number to access the resources that are available on ExamsOnline.com.  

e) What is biometrics login?
Biometrics is the highest level of secure login option available today for access control and IT security systems. Biometrics login refers to logging in using a part of a person’s body, such as fingerprint, as an identification key. It offers the highest level of secure login option available today for access control and IT security systems. ExamsOnline.com offers its partners an option to login through WebSAS, a finger print-based biometric product, to setup surefire security systems over Intranet/ Extranet and Internet. WebSAS enables ExamsOnline.com partners to establish a foolproof system to test their candidates remotely.